Stability & Connection Issues

Why is Trailz disconnecting?

Connection interruptions can occur for various reasons:

Network instability (weak Wi-Fi, switching between Wi-Fi and mobile data, low bandwidth).
Device issues (battery savers closing the app, overheating, low memory).
Background interruptions (incoming calls, notifications, other apps taking priority).
Server maintenance or temporary service issues.
Minimizing and reopening Trailz after approximately 10 seconds.

When a connection issue occurs, the game will attempt to reconnect automatically, but the interruption may affect gameplay.

Ensure you are connected to a stable network.

If you continue to experience problems, try the following:

Restart the game and your device.
Network checks:
- Stay on one stable network.
- Avoid switching between Wi-Fi spots or between Wi-Fi and mobile data during a match.
- Reset your router if needed.
Device fixes: close background applications, clear storage, and disable battery optimization settings that restrict network activity.
External factors: disable VPN or Proxy services.
If the issue persists: contact support and include your device model, OS version, and a description of when the disconnections occur.

Lag: internet issues - unstable or slow network, switching between networks.
Freezes: device performance issues - low RAM, overheating, too many background apps, outdated operating system.

You will be replaced by a bot. During this time you will not earn XP, will not collect card drops, will not lose trophies, and will not consume fuel.